POLICIES

PRIVACY POLICY 

This Privacy Policy governs the manner in which Otto Life collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.otto.life website (“Site”). This privacy policy applies to the Site and all products and services offered by Otto Life.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Otto Life collects and uses Users personal information for the following purposes:

To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.

To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Otto Life has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of these policies. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

REFUNDS AND EXCHANGES 

If you ordered the incorrect size and would like to exchange your footwear for a new pair or If you are unsatisfied with your purchase, within 30 days of receiving your order in new and unworn condition with original packaging, and we will happily issue a refund. Customized products can not be refunded but they can be exchanged with different sizes.

We apply rubber as not to impede the leather from molding to your feet. It should be replaced as it wears down or begins to peel back. The rubber soles can be easily replaced by any cobbler.

Please fill this form to start the exchange or return process.

GIF CARDS

Electronic gift cards are delivered by email. Gift cards are redeemable at the cart and checkout page. To use your card on-line, it must have an 8 digit pin number that is located in the email that delivers the electronic gift card. Gift Cards do not expire and we do not assess any service fees for non-use.

BACK ORDERS

While we do our best to ensure that we have sufficient stock on all of our items, on rare occasions we may run out of stock. If we do run out of stock on a particular item you’ve ordered, it will be backordered. We will then ship these backordered items approximately 4-10 business days at no additional cost.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Otto Life